Terms & Conditions

RETURNS & EXCHANGES

We hope you are happy with your purchase from Holdcroft lighting and Home, but should you wish to return an item*, we are happy to provide a full refund or exchange within 14 days.

Please note this applies to orders made online only – for full Terms & Conditions for orders placed in-store, please refer to the paper work provided with your order.

* Restrictions apply – we are unable to offer a refund or exchange on gift vouchers, bespoke lampshades, bespoke light fittings.

RETURNS

  1. All items to be returned must be in fully resalable condition in their original packaging and within 14 days of receipt.
  2. Please contact our Customer Service Team to request a Returns Authorisation Number by email orders@holdcroftlighting.co.uk or calling 01288350627 within 14 days of receipt of items.
  3. For large Furniture items we will arrange to collect the furniture from you. Please note a collection charge of £50.00 will apply to all furniture.
  4. For all non furniture items please return you order completing all necessary details requested on the returns form and send your order back with Royal Mail (return postage for unwanted items will need to be covered by the customer)
  5. If the item has not been returned in fully saleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 20% of the original selling price from the refund amount.
  6. 7. Unfortunately furniture cannot be returned to Holdcroft’s store for a refund.

Exchanges & Damages

In the event that your order is damaged and you require an exchange, our third party courier will collect the faulty item from your chosen address followed delivery of its replacement.

Contact our Customer Services team within 7 days of delivery to arrange your exchange: 01288350627 exchange orders@holdcroftlighting.co.uk

Postal Returns

If for any reason you are not fully satisfied with your order we are happy to offer a full refund excluding postage and packaging costs

  1. If you would like to return an item please contact our Customer Service team on 01288350627 or email us at orders@holdcroftlighting.co.uk for a Returns Authorisation Number which will need to be included on this form.
  2. Securely package your item placing the returns label with the completed details below in the package. Please note all items must be in original packaging and unused for us to accept them back.
  3. The address details for where to send the parcel back are included below.
  4. Please use Royal Mail or another secure method of returning your parcel. Obtain a proof of posting in the event that your parcel is delayed or lost in the post.
  5. Once your order is received we will issue you with a refund within 7 days of receipt.
  6. For large items please call us on 01288350627.

Furniture Returns

All items to be returned must be in fully resalable condition in their original packaging and within 14 days of receipt.

  1. Please contact our Customer Service Team to request a Returns Authorisation Number by emailing Orders@holdcroftlighting.co.uk or calling 01288350627 within 14 days of receipt of items.
  2. We can arrange to collect the furniture from you. Please note a collection charge of £50.00 will apply.
  3. If the item has not been returned in fully saleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 20% of the original selling price from the refund amount.
  4. Furniture items cannot be returned to store for a refund

In-store Returns

  1. Bring the item into our stores.
  2. Make sure to provide your proof of purchase – this includes the order details you received with the item or your order confirmation email.
  3. Our team will then process your refund within 7 working days of receiving the item.